Position:  Front Counter Attendant

Report to: Store Manager

Tuk Tuk Thai, a busy and quickly expanding restaurant chain is looking for professional and friendly Front Counter Attendants to create outstanding quest experiences while processing all customer transactions. The successful candidate will play a key role in contributing to customer satisfaction and continued company growth.

Job Duties

  • Have fun, be open, be real
  • Greet and welcome customers when entering and leaving Tuk Tuk Thai
  • Efficiently and effectively operate POS System
  • Take customer orders in person, over the phone and through delivery partner platforms
  • Manage the register, including all credit card and cash operations
  • Verify balance of the register at the end of shift, or working period, and submit Sales Report to Supervisor
  • Confirm and double check that all ordered items are received by guests
  • Cross sell products and introduce new ones
  • Knowledgeably answer customers questions regarding Tuk Tuk Thai, including but not limited to the menu (ingredients, special orders, allergies), general information (hours and locations) and history
  • Prepare coffee and tea drinks
  • Monitor and maintain stock of take-away coolers
  • Maintain cleanliness of the front of house areas, including storefront, windows, countertops, floors, washrooms, furniture, etc.
  • Assist with food prep during down times
  • Other duties as assigned

Requirements

  • Excellent English communications skills – oral and written
  • Superior problem-solving abilities; able to handle difficult situations and/or customers
  • Professional, positive and proactive
  • Outstanding interpersonal skills
  • Ability to stand for long periods of time
  • At least 18 years of age (liquor service) with Pro Serve Certificate

Qualifications:

  • Previous experience in Customer Service
  • Attention to detail and mathematical skills
  • Experience in Thai Restaurant is preferred
  • Proserve Certification

Wages:  $14 and up per hour, plus participation in tip pool


Application Form

References